Source: Niskanen Center
by Larry Bafundo
“States often find it easier to secure millions of dollars to replace an aging IT system than a few thousand to understand why it no longer works. They can pay a vendor to build a new website, but struggle to hire the staff who decide what to do next. These problems run deeper than budgeting. The processes that states use to procure and manage technology are largely designed for projects with defined scopes and clear endpoints. That works reasonably well when the work has a clear finish line, but less well for services that need to keep changing after launch, which is the case with most digital services.” (10/13/26)