Source: Engadget
“Uber has laid off 10 percent of its customer service team, and according to Bloomberg, the company cited AI as the reason for the job cuts. An Uber spokesperson told the publication that the cuts were done ‘to simplify operations, strengthen in-person collaboration and continue to embrace AI.’ The division affected by the layoffs is called Community Operations, Uber’s global customer support network across its different businesses and across languages. It has teams for specific regions and countries that work closely with local businesses and drivers. … Uber joins the growing list of companies that point to AI as the reason for layoffs. In June, Oracle cut 21,000 roles worldwide, citing the ‘adoption and deployment of AI technologies.'” (07/23/26)
https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/