Source: Niskanen Center
by Ben Bain
“When I left the Army in 2013 I had a terrible experience with the VA. Despite having a simple profile and a graduate degree, it took me years to navigate the system after a comedy of administrative errors. I lived the dysfunction that was in all the headlines in 2014. Yet years later, whenever I re-engage, it’s a transformed experience for the better. Things just seem to work and I go back about my life. When government services work, they stop feeling remarkable.” (07/15/26)