How McDonald’s “epic fail” turned into a surprise marketing win

Source: Washington Post
by Megan McArdle

“Sure, we were laughing at him. But every reaction video or parody drove home the message that McDonald’s has a big new burger on the market, a message I’d never have heard if I hadn’t seen so many people making fun of the CEO. I would have eaten a Big Arch for dinner tonight — for research purposes, of course — if my column-writing duties hadn’t chained me to my desk. Such viral moments are marketing gold and at a bargain price — however much McDonald’s spent making that video, it probably only amounted to a fraction of the cost of producing a traditional ad, much less of blasting it into our consciousness in a prime time loop. Corporate America’s problem is that such moments are wildly unpredictable. If you want brand awareness on the cheap, you are dependent on the kindness (or more likely, unkindness) of strangers.” (03/15/26)

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