Performance Measures and Incentives, Part 1: Lessons From A Famous Corporate Implosion

Source: Coyote Blog
by Warren Meyer

“To understand why organizations grow senescent, get fat, and fail – whether they be public or private – there is probably no topic more important than performance measures and incentives. Many readers will know that I have spent 25 years working with government agencies in a company that privately operates public recreation facilities. Not infrequently I have had my managers, in frustration over something our agency partners have done or not done, complain that the folks they are working with in the government are ‘bad’ people. More generally this is a common refrain of government critics, that state agencies are full of ‘bad’ people. I always disagree with them. The people that the government hires are no different on average than the people hired in private industry.” (03/01/25)

https://coyoteblog.com/coyote_blog/2025/03/performance-measures-and-incentives-part-1-lessons-from-a-famous-corporate-implosion.html