Source: SFGate
“Kari McCaw was flying with co-workers to attend a conference in Las Vegas last month when Southwest Airlines employees stopped her at the ticket counter. The agents’ message was clear: either buy a second seat for herself or don’t fly. McCaw is not alone in her experience. In January, Southwest’s popular ‘customer of size’ policy changed, and flyers have taken to social media to share their frustrations. Flyers report that customer service agents have singled them out for their appearance and forced them to buy another seat to be accommodated, something they’ve never needed to do before.” [editor’s note: It’s not about “appearance,” it’s about size. If you require two seats, they’re going to charge you for two seats because space is a scarcity factor – TLK] (03/26/26)
https://www.sfgate.com/travel/article/southwest-passenger-fat-tax-22094860.php