US DOJ sues Uber for charging “wait time” fees

Source: BBC News [UK state media]

“The US Justice Department (DoJ) is suing ride-hailing app Uber over allegations it has been overcharging disabled people. The DoJ claims Uber’s ‘wait time’ fees are discriminating against disabled passengers who need more than two minutes to get into a car. It says Uber needs to comply with the Americans with Disabilities Act (ADA). But Uber said wait time fees were not intended to apply to disabled riders and that it had been refunding fees. Kristen Clarke, assistance attorney general for the DoJ’s civil rights division said the lawsuit aimed to send a ‘powerful message that Uber cannot penalise passengers with disabilities simply because they need more time to get into a car.’ Uber and other companies that provide transportation services ‘must ensure equal access for all people, including those with disabilities,’ she added. However, Uber said it disagreed that its policies were in violation of the the ADA.” (11/11/21)